Booking an appointment to the salons
We have three offices, each of which you can book an appointment at via the links on this page. You can also easily book an appointment using the Fenix app.
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Helsinki
Lauttasaarentie 39
Beauty salon and nail studio
Espoo
Piispansilta 18
Beauty salon, nail studio
and hairdressing salon
Kauniainen
Tunnelitie 4
Beauty salon and nail studio
- You can find the fastest time to make an appointment online.
- We highly recommend downloading our app, which makes booking an appointment even easier.
- A successful booking will always be confirmed by email, and a reminder will be sent by email and SMS.
- You can make an appointment by phone on weekdays from 8 a.m. to 5 p.m. tel. 050 595 7979
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- All changes or cancellations must be made at least 24 hours before the booked time.
- For unused or uncancelled times, we will charge the full price of the booked service, plus a €10 surcharge.
- Failure to pay the invoice will automatically transfer the invoice to collection agency.
- Please note that all appointments made within 24 hours are always binding.
- If you miss your booked time, you will still be charged the full price of the service.
- In cases of sudden illness, the time can be rescheduled once free of charge. Time postponed due to sudden illness can no longer be postponed or cancelled free of charge.
- If an appointment is cancelled due to illness less than 24 hours before the scheduled time, we will need a doctor’s note.
- You can read our full terms of service here.
- By registering as a customer, you give us permission to send you service messages. You can change your messaging preferences at any time in your customer profile.
- Please read the preparation instructions carefully, well in advance of your appointment. Some treatments require advance preparation to ensure the best possible outcome.
- Please also take note of the home care guidelines. We strongly recommend that you follow the home care instructions to ensure that the effects of the treatment outcome continue as long as possible after the treatment visit.
- You can read the preparation and home care guidelines, as well as the service-specific guarantee conditions for each service, here.
- We will only deal with all quality control issues in writing.
- In the event of a complaint, please contact us using our contact form or by e-mail at palaute@fenixkauneus.fi
- Please include a written description of your situation, together with any photo(s) illustrating your situation.
- We will get back to you as soon as we have dealt with your case with the parties involved.
- You can read our full terms of service and complaints policy here.
Changing and cancelling an appointment
If you have more than 24 hours left on your appointment, you can, at any time, reschedule, change or cancel your appointment by logging into your account.
On your mobile device, you can find your booking under “my booking”.
There is a button to postpone or cancel your reservation.
On your computer, you can find your booking under “my booking history”.
There is a button to postpone or cancel your reservation.
Booking an appointment for more than one person
If you want to make a reservation for more than one person, you can do so via the “more information” section of the appointment booking form.
To add people to the booking, first press the “Add people” option.
Then press the “Add people” button.
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