Frequently asked questions
Here you will find answers to the most frequently asked questions. You can always contact our customer service team if you have any questions.
Payment methods and booking an appointment
We accept cash, debit and credit cards (including Amex) and our gift cards.
The Finnish Tax Administration’s guidance prohibits the receipt of welfare benefits as a form of payment by beauty professionals from 1 January 2024.
According to the Tax Administration’s guidance, “Only a trained podiatrist or podiatric therapist who is a healthcare professional and is registered with the Valvira can be a member of the Epassi network.”
The Tax Administration’s guidance states that chiropody services cannot be treated as massage services, and chiropody services cannot be paid for with a massage benefit. In future, Epassi Wellbeing will only be able to pay for chiropody services as a health service if the services are provided by a trained chiropodist or therapist. The service provider must be a healthcare professional registered with the Valvira.
As cosmetologists are not health professionals and are therefore not registered with Valvira, their right to accept Epassi payments will expire on 1.1.2024.
A 10% deposit fee is applied to our appointments to prevent abuse of our appointment system.
The prepayment is paid only once, at the time of the first appointment. There will be no further prepayment on subsequent occasions.
Yes, the prepayment will be automatically refunded to the customer within 2-10 days.
Gift vouchers
Yes you can. The system will take a 10% deposit from your gift card when you book your appointment and you can pay the rest with your gift card at the time of your visit.
Yes you can. You can use the gift card to pay for part of the purchase and pay the balance using the payment method of your choice.
Yes, you can use the gift card as a means of payment in all our branches, for all your service and product purchases. The only treatments the gift card cannot be used for is filler treatments.
Yes, as a gift card recipient, you are free to use your gift card for any service or product purchase, regardless of the service for which the gift card was primarily purchased. For example, you can swap a facial for artificial nails or a pedicure for hair colouring if you wish.
Yes, the gift voucher does not have to be used all at once, but can be used in instalments. However, please note that the validity of the gift voucher is not extended even if you use it in instalments.
Our gift vouchers are valid for 6 months.
Cancellation and customer service
Our customer service line is open Monday through Thursday from 8am to 5pm and Friday from 8am to 3pm. At other times, the best way to reach us is here.
Our customer service is open Monday through Thursday from 8am to 5pm and Friday from 8am to 3pm. At other times, the best way to reach us is by email.
You can cancel or reschedule your appointment at least 24 hours before the scheduled time:
- by logging in to your customer account online
- By phone during our customer service hours: Mon-Thu 8am-5pm, Fri 8am-3pm
- by email
You cannot cancel or reschedule an appointment via text message. A notification sent via text message is not considered a cancellation or change to an appointment.
Please note that appointments must be canceled or rescheduled at least 24 hours before the scheduled time, in accordance with our cancellation policy.
You can cancel or reschedule your appointment at any time from your customer account, as long as there are at least 24 hours until your appointment. You can find instructions for changing or canceling your appointment by clicking this link.
You cannot cancel or reschedule an appointment via text message. A notification sent via text message is not considered a cancellation or change to an appointment.
Please email us immediately regarding this matter. In this case, your appointment can no longer be canceled, but it can be rescheduled once due to a sudden illness. You can find more detailed instructions in our Terms of Service.