Frequently asked questions
Here you will find answers to the most frequently asked questions. You can always contact our customer service team if you have any concerns.
Payment methods and booking an appointment
We accept cash, debit and credit cards (including Amex) and our gift cards.
The Finnish Tax Administration’s guidance prohibits the receipt of welfare benefits as a form of payment by beauty professionals from 1 January 2024.
According to the Tax Administration’s guidance,“Only a trained podiatrist or podiatric therapist who is a healthcare professional and is registered with the Valvira can be a member of the Epassi–network in the future.”
The Tax Administration’s guidance states that chiropody services cannot be treated as massage services, and chiropody services cannot be paid for with a massage benefit. In future, Epassi Wellbeing will only be able to pay for chiropody services as a health service if they are provided by a trained chiropodist or therapist. The service provider must be a healthcare professional registered with the Valvira. As cosmetologists are not health care professionals and are therefore not registered with Valvira, their right to accept Epassi payments has expired on 1.1.2024.
A 10% deposit fee is applied to our appointments to prevent abuse of our appointment system.
The prepayment fee is paid only once, at the time of the first appointment. There will be no further prepayment on subsequent appointments.
Yes, the prepayment will be automatically refunded to the customer within 2-10 days.
Gift Cards
Yes, you can. When you book your appointment online, the system will charge a 10% deposit from your gift card. The remaining balance can be paid with your gift card during your visit.
Yes, you can. You can use your gift card to pay part of the treatment cost and pay the remaining balance using your preferred payment method.
Yes. You can use your gift card as a payment method at all of our locations for all services and product purchases. The only exception is filler treatments, for which gift cards cannot be used.
Yes. As the recipient of the gift card, you are free to use it for any service or product purchase, regardless of which treatment the gift card was originally purchased for. For example, you can exchange a facial treatment for nail extensions, or a foot treatment for hair coloring—whatever suits your needs best.
Yes. You do not have to use your gift card all at once; it can be used in multiple transactions. Please note, however, that using the gift card in parts does not extend its validity period.
Lahjakorttimme ovat voimassa 6 kuukautta.
Cancellation and customer service
Our customer service phone is answered from 8am to 5pm on weekdays.
You can best reach us by email at info@fenixkauneus.fi.
You can always cancel your appointment from your customer account, as long as you have at least 24 hours to make your appointment. Instructions for changing and cancelling your booking can be found via this link.
Please send us an email as soon as possible at info@fenixkauneus.fi. Your appointment cannot be cancelled, but it can be rescheduled once due to a sudden illness. For further details, please refer to our Terms of Service.